How do I make a payment?
It's simple to make payments toward your Plan My Tour holiday. All you have to do is go to our website's "Manage My Bookings" section and click "Make a Payment." You can now enter the amount you want to pay off. You can do this at any point between when you book and when your entire amount is due.
By checking in to the "Manage My Bookings" section of our website, you can view the entire cost of your holiday, the number of payments made on your booking, and the date your full balance is due.
How do I know when my next payment is due?
Payment dates will vary depending on how far in advance you book your holiday; however, the dates of your payments will have been agreed upon when you confirmed your booking.
Simply log into the "Manage My Bookings" section of our website to view your instalments and total payments made to date. You can also make extra or late payments in your account.
You will be notified via email after a payment has been collected. Unless you specify otherwise, payments will be deducted automatically from the payment card you provided at the time of booking. This will be around 10 pm. on the due balance day. Payments will not be collected if you have paid in advance.
What if I pay my balance/instalment early?
If you have paid the amount due for your next instalment in advance, our system will recognise this and will not collect the payment again. If you've made a partial payment toward your next instalment, the system will only collect the balance owed.
How do I check all the payments I have made to date?
In the "Manage My Bookings" section of our website, you may view your payment schedule, including payments made.
How do I claim my refund?
After our finance team has processed your refund, you will receive an email informing you that it is ready to be collected. You must request a refund through "Refunds" in the "Manage My Bookings" section of our website, or alternatively email our customer care team csm@planmytour.co.uk.
I've got a new payment card - how do I change the details with you?
Changing your payment card information with us is quick and simple!
Simply go to our simple “Manage My Booking” page and click 'change payment details!'
You can then add a new payment card to your booking, and any further payments will be deducted from that card.
To add a new payment card to your booking, we must charge the new card a minimum of £1/€1. This amount will be removed from the outstanding balance on your booking.
Late Payment Charges?
We will follow up any outstanding balance by letter, informing you to make your payment immediately. If we still do not receive payment, we will add £20.00 to your balance and a second letter will be sent advising you of this. A third letter will be issued with a further £40 added to your balance and you will be notified that unless payment is received immediately your booking will be cancelled. This means you will incur full loss of any previous money paid..
Requesting a refund from the airline?
if your flight is no longer operating for any reason, you must submit a refund request through either “Manage My Booking” or alternatively email our customer care team csm@planmytour.co.uk. We will take this request up with the airline whenever we receive it.
For ‘self-service’ airlines, you need to request your refund from them directly. You must contact the following airlines directly:
• easyJet
• Ryanair
• Aerlingus
• WizzAir
• TUI
• Norwegian
• Vueling
• Pegasus
• AirMalta
• Aegean Air
• Corendon Airlines
• SunExpress
These airlines will inform you of your options, and you must confirm your decision with them. Please go to your airline's website to review their refund policy and request a refund. As an alternative, you may be offered a flight voucher. If you select this option, the airline will process and provide your voucher, and you will not need to contact us.
Once you've requested a refund from the airline, please provide us with documentation of your request by uploading relevant screenshots or documents to the ""Airline Refund Proof"" section in Manage My Booking.
If your airline isn't on the list, we'll contact them after you've selected the refund request option in Manage My Booking, or emailed our customer care team csm@planmytour.co.uk
In either scenario, the airline will first transfer your refund to us, and we will then transfer it to you within 5 days of receiving it.
