Please see the transfer voucher section of your confirmation email for more information. Here you'll find all the information you need about your transfers, such as meeting locations, when you need to re-confirm your transfer times, and emergency contact information in case you need it.
If you don't have a copy of your confirmation email, don't panic; you can get one via Manage My Booking, or alternatively email our customer care team confirmations@planmytour.co.uk. Please keep in mind that pick-up times are usually only accessible 48 hours before your trip. All pick-up times will be set to ensure that you get at the airport on time for your trip.
If you need to move the pick-up time forward for whatever reason, you must do so directly with the transfer provider when you confirm your pick-up time.
Shuttle Transfer
A shuttle transfer is typically a shared bus or coach, which may include waiting for other passengers to board and making additional stops on way to your destination. At times, the transfer will include picking up people from two or three flights. Waiting times will be maintained to a minimum in general, although shuttle transfers do take longer than private trips, which is reflected in the price difference. All collection times are provided as a guideline only and are not always 100% precise due to the general nature of shuttle transfers and the potential for delays.
Speedy/Express Shuttle
A speedy or express transfer is similar to a shuttle transfer, but the number of drop offs and pickups is usually reduced to make the journey go faster for you. This form of shuttle may still pick up people from two or three flights, therefore the wait time to leave the airport may be higher than that of a private cab. Although a swift shuttle is faster than a regular shuttle, it still takes longer than private transfers, which is reflected in the price difference. All collection times are provided as a guideline only and are not always 100% precise due to the general nature of shuttle transfers and the potential for delays.
Private Transfer
A private transfer is a taxi or other vehicle that is reserved exclusively for your group. Private transfers will meet you at the destination airport and take you directly to your hotel or apartment, with no pauses along the way. Private transfers are often more expensive than shuttle bus/coach transfers because they are faster. They are a private transfer from one location to another.
Private Luxury Transfer
A luxury private transfer is given in a high-quality vehicle and may sometimes include 'Meet & Greet,' when your driver will meet you in the arrival hall and bring you directly to your hotel or apartment, with no stops along the way. A luxury private transfer is an upgrade from a standard private transfer. They are a luxury door-to-door transfer reserved exclusively for you.
Private Minivan
A private door-to-door minivan transfer is ideal for larger groups. In most airports, this service includes 'Meet & Greet,' which means your driver will meet you in the arrival hall and transport you directly to your hotel or apartment, with no pauses in between. A luxury private transfer is an upgrade from a standard private transfer. They are a luxury door-to-door transfer dedicated exclusively for you. Minibus transfers are often more expensive than private transfers, but they can accommodate more people in one vehicle. They are a private transfer from one location to another.
Wheelchair Adapted Transfer
Wheelchair adapted transfers are designed with either a rear tail lift or a ramp to make it easier for persons who use a wheelchair to transfer. There are also straps to secure you safely into the car for your transfer. (Please keep in mind that this vehicle can only fit one wheelchair.) Your driver will be waiting for you and will take you directly to your hotel or apartment, making no stops along the way. A luxury private transfer is an upgrade from a standard private transfer. They are a private transfer from one location to another.
Ferry Transfers
If your trip plans include a ferry transfer between islands, please keep in mind that we recommend day flights to allow ferry transfers on the same day whenever possible.
Please keep in mind that ferry sailing schedules do not always allow for this. If your flight arrives after the last boat has left, if flights are delayed, or ferries are cancelled, and the wait exceeds 8 hours, you will be accommodated overnight on the island where your plane landed until the next ferry sailing. In such instances, your stay at your booked accommodation may be less than the entire 7 or 14 nights. However, no refund will be issued.
Please keep in mind that we are unable to confirm ferry schedules prior to your arrival in resort because schedules are subject to change and weather conditions.
