Can I pay a deposit?
Possibly! however this is not always an option as it depends on several factors like how far in advance of your holiday you are booking, the type of fare and the type of ticket.
Low-cost airlines, and many scheduled flight providers require full payment at the time of booking however please feel free to contact a member of our experienced travel advisors for more information.
What is the low deposit scheme?
This scheme is designed to secure your booking on a lower deposit than is required. The payment as agreed, will be taken from your card at the time of booking, the balance must then be paid 2 weeks later, with the exact date being identified by you at the time of the booking.
The balance will be taken automatically from your card, so you don’t need to worry about meeting the deadline. However, if you should change your mind and cancel the booking, you are responsible to pay the travel provider the full deposit amount, less the amount already paid on the low deposit scheme.
Can I book without an email address?
Due to the extra work involved in using our own email address, printing, and posting your confirmation Plan My Tour charge £15 for this service.
Where can I find a copy of your Booking Conditions?
How do I know I have successfully booked my holiday with you?
Once you've submitted your order, our system will attempt to book each element with the appropriate supplier. Whilst we work with live systems directly connected with suppliers on some occasions it can take longer for the suppliers to return confirmation.
Within a few minutes, you should receive a full confirmation email including a PMT order reference number. If you haven't received a complete booking confirmation email, it's possible that your order is still being processed.
Please allow up to 48 hours for processing. If we are unable to confirm your booking within 48 hours, we will contact you within 72 hours with the next steps.
It's also a good idea to check your spam folder. Some email providers, particularly Hotmail and Gmail, have wrongly flagged our emails as spam.
When do I get my documents/paperwork?
When all elements of your booking are confirmed, you will receive an email with a summary of your booking and information on your order. In most cases, this is as soon as you make your booking; however, in some cases, this may take up to 48 hours. Please check your inbox and spam folders before requesting that we send them again, as emails can sometimes end up in the wrong folder in your inbox or in your spam folder.
Why is my order pending?
Once you've submitted your order, our system will attempt to book each element with the appropriate supplier. Whilst we work with live systems directly connected with suppliers on some occasions it can take longer for the suppliers to return confirmation.
Within a few minutes, you should receive a full confirmation email including a PMT order reference number. If you haven't received a complete booking confirmation email, it's possible that your order is still being processed. In some cases, you will have received a booking request email indicating that your order is pending.
Booking request emails are sent when we are unable to instantly confirm all aspects of your booking with the suppliers. We will continue to work on this after receiving your request, and after all the pieces are confirmed, we will email you your full booking confirmation, including your PMT Booking ID. We process these bookings fast in most situations; however it can take up to 72 hours in other cases. If we are unable to confirm your booking within 72 hours, we will contact you with the following steps.
What age ranges define Senior Citizens, Adults, Children and Infants?
What age is an adult?
An adult is defined as someone who is between the ages of 13 and 59 on their return date. (When renting a car, keep in mind that in Europe, you must be 21 or older, and in the United States, you must be 25 or older.)
What is the age of a child?
A youngster is normally between the ages of 2 and 12 on the return date for travel purposes. However, some package holidays enable children up to the age of 16, which will be displayed on our website if applicable. A child pricing is only available if there are at least two adults in the same room as the child.
What is the age of an infant?
An infant will be under the age of two when they return. This means that if your infant becomes two years old during your holiday, you must list them as a child when making your reservation.
Do you cater for disabled and less mobile passengers?
Yes. Please let your travel advisor know if necessary arrangements need to be made before you book so we can make sure you receive a quality service tailored to your needs.
Why do I need to send my documents?
If you have booked your holiday and will be departing within two weeks for your holiday, or if someone else paid for your holiday, we need more information to process your holiday and send your paperwork.
