About Our Brands

We currently operate two brands Plan My Tour and Plan My Luxe. Plan My Tour has an extensive range of flights, hotels and holidays to a wide variety of destinations worldwide, specialising in beach holidays and city breaks to suit all budgets.


Plan My Luxe offers our discerning clients an ever-expanding, eclectic portfolio of luxury holidays and bespoke experiences that span the globe – from five-star Mediterranean beach resorts, luxury city breaks, to culture-rich tailor-made tours.


Whatever type of holiday you are seeking, you’ll find it here!

Is my holiday protected?

Yes, at Plan My Tour, we believe in providing you with the appropriate holiday protection so that you may enjoy the relaxed beach holiday or city break that you deserve.


You may tailor your holiday to your specific requirements, and because all our flight-inclusive package holidays are ATOL protected, you can book with confidence knowing that your money is safe. Furthermore, with the added security of our independent trust account and the Package Travel Regulations, you can rest confident that both you and your money are safe.

ATOL protected holidays

Remember that all Plan My Tour flight-inclusive package holidays are ATOL protected. This means that if we or one of our travel suppliers experience a difficulty, customers will not lose money paid for a holiday or fly abroad, nor will they be stranded in another country. It's important to us that you feel secure before and during your holiday.

Who are the TTA?

The Travel Trust Association exists to provide you, the customer, with complete financial security and the trust insures every penny you pay us.


The Travel Trust Association requires all members to follow the Code of Conduct. This is done to guarantee that customers receive the finest service possible. It means you can book your trip with confidence, knowing that Travel Trust Association will cover you in the unusual event that Plan My Tour goes bankrupt or ceases operating.


All customers monies are deposited directly into our client Trust Account, which is monitored by a professional Trustee. Payments from the Trust Account must be authorised by both Plan My Tour and the Trustee. These customer funds are further safeguarded by a financial guarantee from the Travel Trust Association.


More information on the Travel Trust Association and how you are completely financially secured when purchasing from a TTA member can be found HERE. [https://www.thetravelnetworkgroup.co.uk/faqs]

Is it safe to book online?

Yes, Plan My Tour takes privacy seriously. All bookings are handled with security measures and encryption parameters.

Are my personal details safe?

We take care of your data at Plan My Tour. We maintain physical, technological, and procedural safeguards in accordance with the collection, storage, and disclosure of personal information.  Customer information is a vital aspect of our business, and we never sell individual customer data. Further details may be found in our Privacy Notice. https://planmytour.co.uk/privacy-policy

What is The Package Travel Directive and how does it affect me?

On July 1, 2018, the Package Travel Directive came into effect.

click here  [https://planmytour.co.uk/terms] for more information on this and your package rights.


Can I pay a deposit?

Possibly! however this is not always an option as it depends on several factors like how far in advance of your holiday you are booking, the type of fare and the type of ticket.

Low-cost airlines, and many scheduled flight providers require full payment at the time of booking however please feel free to contact a member of our experienced travel advisors for more information.

What is the low deposit scheme?

This scheme is designed to secure your booking on a lower deposit than is required. The payment as agreed, will be taken from your card at the time of booking, the balance must then be paid 2 weeks later, with the exact date being identified by you at the time of the booking.


The balance will be taken automatically from your card, so you don’t need to worry about meeting the deadline. However, if you should change your mind and cancel the booking, you are responsible to pay the travel provider the full deposit amount, less the amount already paid on the low deposit scheme.

Can I book without an email address?

Due to the extra work involved in using our own email address, printing, and posting your confirmation Plan My Tour charge £15 for this service.

Where can I find a copy of your Booking Conditions?

A copy of our booking conditions can be found on Plan My Tour (https://planmytour.co.uk/terms) and Plan My Luxe (https://planmyluxe.co.uk/terms-conditions) or can be supplied to you upon request.

If you choose to book through our website, you can also check the applicable terms and conditions by clicking on the following link: planmytour.co.uk booking terms and conditions. [https://planmytour.co.uk/terms]

How do I know I have successfully booked my holiday with you?

Once you've submitted your order, our system will attempt to book each element with the appropriate supplier. Whilst we work with live systems directly connected with suppliers on some occasions it can take longer for the suppliers to return confirmation.

Within a few minutes, you should receive a full confirmation email including a PMT order reference number. If you haven't received a complete booking confirmation email, it's possible that your order is still being processed.

Please allow up to 48 hours for processing. If we are unable to confirm your booking within 48 hours, we will contact you within 72 hours with the next steps.

It's also a good idea to check your spam folder. Some email providers, particularly Hotmail and Gmail, have wrongly flagged our emails as spam.

When do I get my documents/paperwork?

When all elements of your booking are confirmed, you will receive an email with a summary of your booking and information on your order. In most cases, this is as soon as you make your booking; however, in some cases, this may take up to 48 hours. Please check your inbox and spam folders before requesting that we send them again, as emails can sometimes end up in the wrong folder in your inbox or in your spam folder.

Why is my order pending?

Once you've submitted your order, our system will attempt to book each element with the appropriate supplier. Whilst we work with live systems directly connected with suppliers on some occasions it can take longer for the suppliers to return confirmation.

Within a few minutes, you should receive a full confirmation email including a PMT order reference number. If you haven't received a complete booking confirmation email, it's possible that your order is still being processed. In some cases, you will have received a booking request email indicating that your order is pending.

Booking request emails are sent when we are unable to instantly confirm all aspects of your booking with the suppliers. We will continue to work on this after receiving your request, and after all the pieces are confirmed, we will email you your full booking confirmation, including your PMT Booking ID. We process these bookings fast in most situations; however it can take up to 72 hours in other cases. If we are unable to confirm your booking within 72 hours, we will contact you with the following steps.

What age ranges define Senior Citizens, Adults, Children and Infants?

What is the age of a child?

A youngster is normally between the ages of 2 and 12 on the return date for travel purposes. However, some package holidays enable children up to the age of 16, which will be displayed on our website if applicable. A child pricing is only available if there are at least two adults in the same room as the child.

What is the age of an infant?

An infant will be under the age of two when they return. This means that if your infant becomes two years old during your holiday, you must list them as a child when making your reservation.

Do you cater for disabled and less mobile passengers?

Yes. Please let your travel advisor know if necessary arrangements need to be made before you book so we can make sure you receive a quality service tailored to your needs.

How do I make a group booking?

If you are booking for 9 or more travellers, then why not take the stress out of planning your next group holiday with Plan My Tour. Our dedicated Group Reservations team can organise accommodation, flights, transfers and travel insurance, whatever your requirements or budget. If you booking up to 3 rooms then try using our multi-room search on www.planmytour.co.uk

Need any further assistance? Call our sales line on 020 7183 2982 between 9am and 11pm, 7 days a week.

Is there a discount for travelling as a group?

Because our hotel and flight prices are established by suppliers and airlines, we are unable to guarantee any specific reduction for group travel. However, if you call our sales staff at 020 7183 2982 we will assist you in finding the best price for you and your group.

What do I do if I have a problem with my hotel?

The first step to take if you have a problem at your accommodation is to report it to the Hotel Manager and reception. They will endeavour to try and correct the problem you have but if they are unable to help then you should go to the travel provider’s local office, which is detailed on your accommodation voucher.

Should a problem be on-going, we, as your agent can help you, and we will contact your travel provider in the UK, our emergency number is listed in the Contact Details section.

How do I get my pick-up time for my transfer?

Please see the transfer voucher section of your confirmation email for more information. Here you'll find all the information you need about your transfers, such as meeting locations, when you need to re-confirm your transfer times, and emergency contact information in case you need it.

If you don't have a copy of your confirmation email, don't panic; you can get one via Manage My Booking, or alternatively email our customer care team confirmations@planmytour.co.uk. Please keep in mind that pick-up times are usually only accessible 48 hours before your trip. All pick-up times will be set to ensure that you get at the airport on time for your trip.

If you need to move the pick-up time forward for whatever reason, you must do so directly with the transfer provider when you confirm your pick-up time.

Car Hire

Plan My Tour has some fantastic rates on car rental at your destination. If you hire a car through us then you must make sure that you have a valid car hire voucher before you collect your car. You will also need a full driving licence with photo ID and both parts with you, and a credit card. The credit card is swiped and used as security deposit and for payment if you require any extras additional to those booked. Debit cards are not accepted.

Car hire companies usually promote cars by group type and not model type and your booking will be a car within that group rather than model, but they are usually of the same size and similar type. It is possible to collect the car from the airport or another collection point, but these will depend on several factors like arrival time and depends on the supplier used.

Local charges may be incurred like petrol, insurance excesses, additional drivers etc.   If you require a child seat, please ensure you request this at the time of booking as it may not be possible to have one when you arrive.

At the time of collection, please ensure you are made aware of whether the car should be returned with, or without a full tank.

Our liability is limited to the terms and amount paid at the time of booking.

How do I obtain an up-to-date confirmation email?

You can download the most recent booking confirmation by logging into Manage My Booking on our website and entering your PMT Reference.


  • Affordable Prices
  • 24/7 Customer Support
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020 7183 6649