The hotel invites guests to experience warm hospitality and exceptional comfort from the most prized location in the centre of Banff in the heart of Banff National Park. Banff is considered Canada's number one tourist destination and has been declared a UNESCO World Heritage Site. Nestled in the Rocky Mountains, the park is a year round protected wilderness area offering 2,564 square miles (6,641 square kilometres) of rugged alpine beauty, dramatic glaciers, gorgeous lakes, rushing rivers, first class amenities and the best powder skiing in the world. The park's stunning scenery is home to an abundance of wildlife. Calgary International Airport is approximately 138 km away.

The hotel offers several extra services to ensure that clients have a memorable and comfortable stay in the beautiful Canadian Rockies. With 165 guest rooms, the property welcomes guests in a lobby with 24-hour reception and check-out service. Facilities on offer to guests include a hotel safe, currency exchange facilities, lift access, a restaurant, Internet access and a laundry service. Those arriving by car may leave their vehicle in the car park for a fee.

These spacious and well-appointed fully renovated guest rooms come with en suite marble vanity bathrooms and have been designed with comfort and convenience in mind. The finest quality fabrics and materials including locally designed and exclusively handcrafted solid oak furniture convey a timeless elegance and style. All rooms are equipped with a shower, bath, hairdryer, a direct dial telephone, satellite/cable TV, a radio, Internet access, tea and coffee making facilities and an ironing set. Rooms with either double or king-size beds are available. The heating is individually regulated.

The hotel has a large hot tub, steam room and sauna (all for a fee). There is also a gym. Banff Springs Golf Course is around a 6-minute drive from the hotel.

There is a restaurant on site offering breakfast, lunch and dinner.