Terms & Conditions
- By making a reservation with us
- Reservation and payment
- Special requests
- Changes and Cancellations by you
- Changes and Cancellations by the Supplier/Principal:
- Our responsibility for your booking
- Visa, passport and health requirements
- Law and Jurisdiction
- Accommodation Ratings and Standards
- Documentation & Information
- Flight-Plus Bookings
- What is a Flight-Plus?
- Our Liability for Flight-Plus
Unless otherwise specified, we, PlanMyTour Ltd. 163, Hartswood Road, London, W12 9NG, act only as an agent with respect to all reservations we make and / or make on your behalf. We do not accept any liability in connection with any contract you make or for any travel agreement or other services you acquire (“Arrangements”) or for the acts or omissions of any provider or other person or persons related to any other contract. arrangements For all arrangements, your contract will be with the provider of the arrangements in question (the ‘Provider / Principal’). When making your reservation, we will arrange for you to sign a contract with the relevant Provider / Principal of the Arrangements. Your reservation with us is subject to the Terms and Conditions of this Agency and the specific booking conditions of the relevant Provider / Principal (s) with which you have a contract and you are advised to read both carefully before booking. The conditions of reservation of the Provider / Principal may limit and / or exclude the responsibility of the Provider / Principal towards you. Copies of the applicable conditions are available upon request from us. You can decide to make one or more reservations with us at the same time. The price charged in total for more than one reservation will always equal the prices charged separately for each individual reservation. All arrangements are available to be purchased separately at the same price as when more than one reservation is made. This means that multiple reservations do not constitute a package as defined in the Travel Package, Organized Vacation and Travel Packages of 1992, but may constitute a “Plus Flight” for the purposes of the Civil Aviation Regulations (Travel Organizer Licenses) Aéreos) 2012. We provide financial security for Flight Plus reservations through our membership with TTA (membership number: Q6399) and under number ATOL 10300 * We act as a retail agent of TTAFS LTD 10300 *. See clause 13 for more information about Flight-Plus reservations.
To confirm the chosen Arrangements, you must pay a deposit as required by the Master Arrangement Provider (or full payment if you make the reservation within [12 weeks] of the departure date). You must also pay all applicable insurance premiums and reservation fees. Your reservation is confirmed and there will be a contract between you and the Principal Provider when we send you the confirmation on your behalf. Please check your confirmation carefully and report any incorrect or incomplete information immediately. Make sure that the names are exactly the ones that appear in the corresponding passport. As we act only as a booking agent, we are not responsible for any errors in any documentation, except when we make an error. If you have paid a deposit, you must pay the full balance before the due date of the balance that was notified. If full payment is not received before the due date of the balance, we will notify the Director of the Provider that he can cancel his reservation and charge the cancellation charges established in his booking conditions. Unless otherwise indicated or indicated in the reservation conditions of the Provider / Principal concerned, all monies paid to us by the Arrangements will be made on behalf of the Provider / Principal and will be sent to the Supplier / Principal in accordance with our agreement with the Provider / Principal.
We reserve the right to modify the advertised prices at any time. We also reserve the right to correct errors in advertised and confirmed prices. Special note: changes and errors sometimes occur. You must verify the price of the arrangements chosen at the time of booking.
It is strongly recommended to take out personal travel insurance for all members of your group. Some providers / directors require you to do so. It is your responsibility to make sure that the insurance you buy is adequate and suitable for your particular needs. Read the details of your policy at the time of receipt and take them on vacation.
If you have any special requests (for example, dietary requirements, cribs or room location), inform us at the time of booking. We will transmit all requests to the Provider / Principal, but we can not guarantee that they will be met and we will not have liability to you if they do not.
Any request for cancellation or modification must be sent in writing, by email and will take effect at the time we receive it. Make sure you have received written confirmation of any changes to your reservation before traveling. While we will try to help, we can not guarantee that such requests will be met. Modifications and cancellations can only be accepted in accordance with the reservation conditions of the Provider / Principal of their Arrangements. The Provider / Principal may charge the cancellation or modification charges shown in their booking conditions (which may be up to 100% of the cost of the Arrangements and which will normally increase closer to the departure date). In addition, you must pay us an administration fee of £ 50 per person per reservation. Please note that some Suppliers / Principals do not allow changes and, therefore, cancellation charges will apply.
We will inform you as soon as reasonably possible if the Provider / Principal needs to make a significant change to their confirmed Arrangements or cancel them. We will also coordinate between you and the Provider / Principal in relation to any alternative arrangement offered by the provider, but we will not have more responsibility towards you.
Your contract is with the Provider / Principal and your reservation conditions apply. As an agent, we accept no responsibility for the actual provision of the Arrangements. Our responsibilities are limited to making the reservation according to your instructions. We do not accept any responsibility for any information about the Arrangements that we transmit to you in good faith. However, in case you are held responsible for any reason, our maximum liability to you is limited to double the cost of the commission we earned on your reservation (or the appropriate proportion of this if not everyone in the reservation is affected). We do not exclude or limit any liability for death or personal injury arising as a result of our negligence or that of any of our employees while acting in the course of their employment.
Unless you tell us otherwise, we have the right to assume that all members of your group are British citizens who possess or will have full valid British passports for the entire duration of the Arrangements you choose to purchase. Information about visas, passports and health requirements, when given and applied, is granted in this way. The requirements may change and, therefore, it is strongly recommended that you check the updated position with the provider of the arrangements, the Passport Office, the embassy or the corresponding consulate or your doctor, as appropriate, before departure.
Because the contract for your Arrangements is established between you and the Provider / Principal, any questions or concerns about your Arrangements should be addressed to them. If you have a problem with your Arrangements while using them, this should be reported to the Provider / Principal immediately. If you do not follow this procedure, there will be fewer opportunities for the Provider / Director to investigate and rectify your claim. Therefore, the amount of compensation to which you may be entitled may be reduced or extinguished. If you want to complain when you return home, write to the Provider / Principal. You will see your name and contact details in any confirmation document that we send you. If you wish to file a complaint about a service that we have provided (that is, our reservation service), please contact us directly. You can access the online dispute resolution platform (ODR) of the European Commission at ec.europa.eu/consumers/odr
These Terms and Conditions of the agency are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can institute proceedings at your local court under Scottish or Northern Irish law, as applicable).
All ratings are provided by the relevant provider / director. These are intended to provide a guide to the services and facilities you should expect from your accommodation. Standards and qualifications may vary between countries, as well as between providers. We can not guarantee the accuracy of the ratings awarded.
All descriptions and content of our website or otherwise issued by us is made on behalf of the Provider / Principal in question are intended to present a general idea of the services provided by the Provider / Principal. Not all the details of the relevant services can be included in our website. All services shown are subject to availability. If you need more details, regarding any Arrangement or any other service, contact us.
Booking a Flight-Plus gives you protection under our ATOL in case of insolvency of the provider, but we still act as agents for individual providers and a Flight-Plus reservation does not constitute a package as defined in the Travel Package, etc. However, we accept responsibility as Flight-Plus arranger as defined in the Civil Aviation Regulations (Licenses of Air Travel Organizers) 2012.
There is a Flight-Plus where you book a flight from the United Kingdom, or a flight to the United Kingdom where you departed from the United Kingdom by another means and on the same day, the day before or the next, also book accommodation or car rental without driver that takes place outside the United Kingdom and is provided under or in connection with your flight. In all cases, the services must cover a period of more than twenty-four hours or include overnight accommodation to convert them into Flight-Plus. If in relation to the flight, on the same day, the day before or the day after booking the flight, other tourist services are also reserved that are not accessories for the flight or the home and that represent an important part of the flight. -Plus, they will also be part of Flight-Plus. There will also be Flight-Plus where the same day, the day before or the day after the reservation: a) a package that is not included flight, book a flight from the United Kingdom or a flight to the United Kingdom from which departed from the United Kingdom by other means or b) a package included with the flight, in which the accommodation or car rental without a driver outside the United Kingdom is reserved. Keep in mind that a flight that starts and ends in the United Kingdom will not be part of a flight plus. A Flight-Plus will cease to exist and this clause will not apply if you cancel any component of your Flight-Plus; and as a consequence of that cancellation, the definition of Flight-Plus is no longer fulfilled. In the event that you book a flight plus, we will be a Flight-Plus arranger according to the definitions established in Regulation 25 of the Civil Aviation Regulations (Licenses of Air Travel Organizers) 2012.
Under these conditions, the failure or insolvency of a supplier will have the meaning prescribed in Regulation 23 of the ATOL 2012 Regulations. If, before his scheduled departure in a Flight-Plus, we realize that any part of his Flight- Plus will not be provided a) due to the insolvency of any person involved in the provision of the arrangements that make up a flight-Plus or b) because the ATOL holder who provides their flight accommodation is insolvent, can not or can not comply, or You will not be able to make it fulfill your obligations to your customers, we will do our best to provide you with the appropriate alternative arrangements at no additional cost. If it is impossible to make such arrangements, we will refund the full amount of your Flight-Plus. If, after your planned departure on a flight plus, we realize that your flight arrangements will not be provided a) due to the insolvency of any person involved in the provision of the flight accommodation that makes up your flight Plus or b) because the ATOL the holder that provides your flight accommodation is insolvent, can not or can not meet, or will not fulfill its obligations to its customers, we or the CAA will provide adequate alternative transportation back to the place of departure or another point of return as that you have agreed If, after your scheduled departure on a flight plus, we realize that your home or car rental without driver will not be provided due to the insolvency of any person interested in the provision of accommodation or car rental without a driver. With your Plus flight, we will provide you with suitable alternative accommodation or car rental at no additional cost. If it is not possible to make such arrangements, we will refund the money paid for all accommodations for unused flights, accommodation, car rental and other tourism services that are part of your Plus flight. When adequate alternative arrangements are provided as set forth in this section, if applicable, we will pay you a reasonable compensation, to include any unforeseen expenses reasonably incurred by you and evidenced by receipts. The compensation will not be payable if we offer living accommodation or self-rental car and we accept it with a higher price than originally reserved and it is delivered in the same place in which the original reservation was made, without you making any additional payment . If the cancellation occurs for reasons other than those related to the insolvency, we will not be responsible for paying compensation and the above options will not be available. As an agent, we have sold you a Flight-Plus or not, we will not be responsible for quality claims, general losses, anguish or disappointment suffered by you in relation to your reservation, and such claims should be directed to the relevant provider of the item in question. We will not make suitable alternative arrangements or pay you compensation in respect of any tourist service that is part of your Flight-Plus. A refund will be granted for these services in case of insolvency, but we will not have more responsibility. We, or the providers identified in your ATOL Certificate, will provide you with the services detailed in the ATOL Certificate (or an appropriate alternative). In some cases, when neither we nor the provider can do so for reasons of insolvency, an alternative ATOL holder can provide the services you have purchased (at no additional cost to you). You agree to accept that, under these circumstances, the alternate holder of ATOL will comply with those obligations and you agree to pay the outstanding money you will pay under your contract to that alternate holder of ATOL. However, you also agree that in some cases it will not be possible to designate an alternate holder of ATOL, in which case you will have the right to file a claim under the ATOL Scheme (or the issuer of your credit card, as applicable). If we, or the providers identified in your ATOL certificate, can not provide the services listed (or an appropriate alternative, through an alternative holder of ATOL or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit) under the ATOL scheme. You agree that in return for such payment or benefit you assign absolutely to those Trustees any claim you have or may have as a result of the non-provision of the services, including any claim against us, the travel agency (or the issuer of your credit card). credit where applicable). It also accepts that such claims may be reassigned to another agency, if that other agency has paid sums that it has claimed under the ATOL scheme. Financial Protection for Flight-Plus Bookings: We provide financial security for Flight-Plus arrangements through our membership with TTA (membership number: Q6399) and ATOL number 10300 * We act as a retail agent of TTAFS LTD 10300 *. The TTA provides total financial protection to the clients of the TTA Members in the event of a financial failure of a TTA Member. Financial protection involves two aspects. First, each TTA member operates a trust account. Every penny received from a client must be deposited in the trustee’s account of the TTA member. The Trust Account is supervised by an independent Trustee. Second, in addition to the Trust Account, each TTA Member will issue an Independent Insurance Seat Plan Guarantee for each passenger. This is a TTA Guarantee for the client of your financial protection. Therefore, the Trust Account and the Guarantee will ensure that all money that a customer has paid to a TTA Member is protected in a secure manner. When you purchase a Flight-Plus product from us, you will receive an ATOL Certificate. List the flight, accommodation, car rental and / or other services that are financially protected, where you can get information about what this means to you and who to contact if something goes wrong. For more information, visit the ATOL website at www.atol.org.uk. The price of our inclusive flight agreements includes the amount of £ 2.50 per person as part of the ATOL Protection Contribution (APC) that we paid to the CAA. This charge is included in our advertised prices. Not all holiday services or trips offered and sold by us will be protected by the ATOL Scheme. The protection of ATOL extends mainly to customers who book and pay in the United Kingdom. We, or the providers identified in your ATOL Certificate, will provide you with the services detailed in the ATOL Certificate (or an appropriate alternative). In some cases, when neither we nor the provider can do so for reasons of insolvency, an alternative ATOL holder can provide the services you have purchased (at no additional cost to you). You agree to accept that, under these circumstances, the alternate holder of ATOL will comply with those obligations and you agree to pay the outstanding money you will pay under your contract to that alternate holder of ATOL. However, you also agree that in some cases it will not be possible to designate an alternate holder of ATOL, in which case you will have the right to file a claim under the ATOL Scheme (or the issuer of your credit card, as applicable). If we, or the providers identified in your ATOL certificate, can not provide the services listed (or an appropriate alternative, through an alternative holder of ATOL or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit) under the ATOL scheme. You agree that in return for such payment or benefit you assign absolutely to those Trustees any claim you have or may have as a result of the non-provision of the services, including any claim against us, the travel agency (or the issuer of your credit card). credit where applicable). It also accepts that such claims may be reassigned to another agency, if that other agency has paid sums that it has claimed under the ATOL scheme.