What if my flight is delayed?
In accordance with EU Legislation 2005 if your flight is delayed you will be assisted and cared for at the departure airport by an airline representative. To verify this Legislation you can view the Air Passenger Rights at here
What if my flight is cancelled?
It is rare that flights are completely cancelled but should this happen due to bad weather or aircraft problems it is beyond the travel provider’s control. In accordance with EU Legislation 2005 if your flight is cancelled you will be assisted and cared for at the departure airport by an airline representative. To verify this Legislation, you can view the Air Passenger Rights at here
Should a cancellation occur please advise Plan My Tour so we can contact the accommodation to advise them if you still intend to travel. If you decide not to travel you may be able to claim via your Travel Insurance Policy, depending on the type of cover.
What if I miss my flight?
You must inform Plan My Tour as soon as possible if you miss your outbound flight as some travel providers will cancel your return as you will be classed as a “no show”. It is our responsibility to inform your travel provider of your alternative travel arrangements in order to protect your return journey at the end of your holiday. If you miss your flight home, it is imperative that you contact us via the emergency number so we can make alternative arrangements on your behalf. Plan My Tour are not responsible for bearing the cost in either of these situations.
What if I have a specific dietary requirement?
Special meal requirements may be possible, and we will inform the airline who will do their best to meet your requirements. Please advise us at the time of your booking if you require diabetic, vegetarian, vegan, halal or if you have any specific allergies like a nut or fish allergy.
What if I am pregnant?
Up to 28 weeks pregnant you are permitted to travel, but if you wish to travel between 28 – 32 weeks, permission must be obtained from the airline, and you must provide a doctor’s note stating that you are fit to travel before the date of travel. After 32 weeks you are not permitted to travel.
What if I am disabled?
Please advise us at the time of your booking of any special requirements necessary for a disabled traveller. We can make the necessary arrangements for assistance at the airport, particularly for wheelchair users boarding the aircraft. If you require an adapted room with grab rails, low WCs etc. it is vital that you inform us at the time of booking. Some hotels are not accessible by people who have restricted mobility or wheelchairs so again, please make us aware of this.
What if I have infants travelling with me?
Infants are not allowed to fly under 2 weeks of age but must be less than 2 years of age by the return date of travel. Infants will be issued with a ticket but will not be allocated a seat or have any luggage allowance.
What are the rules on taking items onboard an aircraft and in checked-in baggage?
There are rules that govern what goods you may bring onto an airline and what items you may carry in your checked-in luggage. These will be listed on the website of your airline, such as Ryanair, easyJet, Jet2 and Wizz Air. The restrictions are also often outlined in your airline's terms of service, which you should review before booking. On the Civil Aviation Authority's website, you can also find guidance on these restrictions. You must follow these guidelines.
When will I receive my flight tickets?
Because all our airlines are now ticketless, all you need is the booking confirmation email you received from Plan My Tour after making your booking, which includes the airline booking reference number. Please bring your passport with you.
Ticketless Airlines:
• Enter Air
• FlyBe
• Freebird
• Norwegian
• Nouvelair
• Teleticket
• TUI
• Vueling.
Online Check In
For these airlines, you must check in online on your airline's website. Please bring your passport with you.
• Ryanair
• EasyJet
• Jet2
Printed boarding cards will no longer be permitted at airports due to new health and safety regulations. Please make sure you can show boarding passes for your entire group on a smart device.
How can I pre book my seats on the plane?
If you want to pre-book your seats on your flights, go to our website's "Manage My Bookings" section. All you have to do is go to the ""Flight"" section and fill out the form, or alternatively email our customer care team csm@planmytour.co.uk.
Before you confirm, the cost will be given to you. You will then be prompted to enter your card details in order to submit your request to the amendments team. Please allow the time specified for your payment to be accepted and your change to be processed.
How can I add priority boarding with Ryanair?
If you have both outbound and inbound Ryanair flights, you may add priority boarding by going to "Manage My Bookings" and selecting "Add In-Flight Extras" from the menu, or alternatively email our customer care team csm@planmytour.co.uk.
Will I have to wear a face mask in the airport?
Even though regulations concerning facial coverings have been relaxed, many countries, airlines, and airports still require masks. It is essential that you check the regulations of your individual airlines and locations before flying.
Will I have to submit Advanced Passenger Information when travelling to Europe?
If your airline requires online check-in, you must submit your Advance Passenger Information prior to departure. For ticketless airlines, this information will be taken from you at the airport on the day of your departure.
Your booking documentation will contain all the additional information you'll need while travelling throughout Europe. When travelling within Europe, you do not require an e-visa or any other paperwork.
Please click here here for more information on Visa requirements and the time it takes to obtain the necessary Visas.
Does my chosen airline allow me to check in online?
If you are flying with these airlines, you must check in online. You can do so by visiting the airline's website and logging in. It's critical that you remember to bring your passport!
• Ryanair
• EasyJet
• Jet2
All check-in details can be found on the right side of the flight voucher on your booking confirmation email. Log in information is also provided for airlines that require online check-in.
How do I check in for my flight?
Most airlines allow you to check in online. We've provided links to the airlines we sell below so you can find on how to check in online. You can also check-in for flights at the airport, but keep in mind that many airlines charge for this service.
Because this information changes frequently, there may be some inaccuracies below; therefore, please always review your check-in options prior to travel..
Do I need to print my boarding passes?
Printed boarding cards will no longer be permitted at airports due to new health and safety regulations. Please make sure you can show boarding passes for your entire group on a smart device.
How do I check in with Ryanair?
If you are flying with Ryanair for both parts of your journey, you must check in online for each reference number you have been given, as each number represents one leg of your journey.
Details on online check-in can be found on your booking confirmation, under the flight voucher section. Unless pre-allocated seats or a Flexi Plus ticket was booked, Ryanair's online check-in opens 24 hours before each flight's scheduled departure. In this instance, online check-in will be available up to 60 days before your flight's departure date. You can even check in online using your smartphone or tablet if you download the Ryanair app.
Please keep in mind that online check-in will close two hours before each flight's departure time.
Please visit the Ryanair FAQ Help Centre for additional information on validating your Ryanair account. https://help.ryanair.com/hc/en-gb
Printed boarding cards will no longer be permitted at airports due to new health and safety regulations. Please make sure you can show boarding passes for your entire group on a smart device..
How do I check in with EasyJet?
If you're flying with EasyJet, you must check in online between 30 days and 2 hours before your departure time.
To check in online go to www.easyjet.com/en and select "Check in online" from the top menu under "Manage Bookings." You'll need the surname of the lead passenger and your EasyJet booking reference number to check in.
Please input the necessary Advanced Passenger Information and check in as directed on their website.
Printed boarding cards will no longer be permitted at airports due to new health and safety regulations. Please make sure you can show boarding passes for your entire group on a smart device.
How do I check in with Jet2?
You must check in online if you are flying with Jet2. This is possible up to 28 days before travel.
To check in online navigate to www.jet2.com and select ""Online Check In."" You can log in and check in using your Jet2 reference number and lead passenger surname from here.
If you've read and followed the steps above but are still having trouble checking in for your flight, please send us a message using "My Messages" on our website's "Manage My Bookings" area. or alternatively email our customer care team csm@planmytour.co.uk.
Printed boarding cards will no longer be permitted at airports due to new health and safety regulations. Please make sure you can show boarding passes for your entire group on a smart device.
What is my baggage allowance and how can I add this on to my booking along with any additional flight extras such as extra leg room seats or in-flight meals?
For those travelling on holiday, your baggage allowance will vary based on which airline you are flying with, whether you are going short haul or long haul whether you purchased a flight only or a package trip. Where possible, Plan My Tour will provide you the option to purchase additional luggage allowance at the time of booking for free or for a fee, depending on the airline. If you have booked any hold luggage, your booking confirmation email will inform you of the allowance.
If you want to upgrade your hold luggage or add any available flight extras such as more leg room or in-flight meals after booking, go to your airline's website and log in using the flight reference listed on your booking confirmation email.
Please be aware that an amendment fee, in addition to any charges imposed by the flight provider, may apply. If you have any problems, please contact Plan My Tour through our website's Manage My Booking page, or alternatively email our customer care team csm@planmytour.co.uk.
How much hold baggage allowance will I have?
Before arriving at the airport for your outbound flight, double-check your luggage allowance. The weight limitations for hand and hold luggage differ per airline, so make sure you know who you're going with before you go.
If you are flying with more than one airline, you must verify with both as their allowances may change.
Which terminal will my flight depart from?
Changes to Ryanair Baggage Policy ?
Changes to EasyJet Baggage Policy ?
Should I confirm my flight times before I travel?
Yes! Flight times should be confirmed before leaving for the airport, since they are subject to change.
Your airline's direct contact information can be found on your flight tickets..
What does +1 mean on my flight tickets?
+1 day means that your flight arrives at your destination the day after you departed. However, that does not mean that your flight will take a whole full day, only that the next day has begun when your flight is scheduled to land.
